Frequently Asked Questions

Refund conditions depend on the time between your cancellation request and the date of your activity:

• More than 30 days before the activity: full refund.

• Between 8 and 30 days before the activity (inclusive): a cancellation fee of 10% of the total amount will be charged, with a minimum fee of €20.

• 7 days or less before the activity: no refund will be issued.

For more details, please refer to our General Terms and Conditions of Sale.

Would you like to change the date, time, skill level, or number of participants? Please contact us as soon as possible. Any changes are subject to our cancellation policy and depend on the availability of the activity. Additional fees may apply depending on how far in advance you make your request.

Leisure activities booked for a specific date are not eligible for the statutory right of withdrawal. Therefore, the cancellation policy set out in our General Terms and Conditions of Sale applies to your booking.

The meeting point is indicated on the PDF ticket attached to your confirmation email. Please remember to check it before setting off, as it may vary depending on the activity you have booked.

Please arrive at the meeting point at the time indicated on your ticket. Allow enough time for your journey and, if necessary, to get equipped before the activity begins.

In the event of a late arrival, the group or other participants will not be able to wait for you. For private activities, the time slot cannot be extended to make up for lost time. We therefore recommend planning ahead and arriving early.

Recommendations vary depending on the activity. Please check the practical information provided on the PDF ticket attached to your confirmation email to find out what clothing and equipment you will need.

Make sure to wear clothing suitable for the weather and the activity, and bring water and, depending on the activity, some food. Technical equipment and rental gear are not always included in the price.

This depends on the activity you have booked. Equipment, rentals and additional services are only included if specified in your booking description. Please check the details of your activity to find out what is included.

No, unless otherwise stated in your booking. If a lift pass is required for your lesson, you must obtain one before the session begins. Ski equipment must also be arranged separately unless otherwise specified.

We recommend checking with your personal liability insurance provider and the insurer associated with your bank card to determine whether you have adequate coverage for your booked activity, particularly for accidents and mountain rescue costs.

For skiing activities, you can also look into Carré Neige insurance, which is offered when purchasing your ski lift pass.

The level selected at the time of booking must correspond to your child's actual abilities. If necessary, our team may place your child in a more suitable group to ensure appropriate progress and maintain consistent skill levels within each group.

In such cases, we reserve the right to exceed the usual limit of 8 children per group when necessary to create groups with comparable skill levels.

A minimum of 4 participants is required for a group lesson to go ahead. If this minimum is not met, Evolution 2 may offer an alternative arrangement, such as a shared private lesson, with the duration adjusted according to the number of participants, in accordance with our General Terms and Conditions of Sale.

Activities will go ahead as long as conditions allow them to take place safely. Cold temperatures, snow or less favourable weather conditions are therefore not, in themselves, grounds for cancellation.

However, if weather conditions, the state of the terrain or slopes, a lack of snow, or another event compromises safety or prevents the activity from taking place, it may be necessary to modify or cancel it.

If Evolution 2 is forced to cancel your activity, we will inform you as soon as possible and offer an alternative whenever possible.

If no suitable alternative can be offered, refund arrangements will depend on the reason for the cancellation and the provisions set out in our General Terms and Conditions of Sale.